Right of withdrawal (Download as PDF)
Right of withdrawal 1
Right of withdrawal for consumers
For contracts concluded via our online shop with consumers within the meaning of Section 13 of the German Civil Code (BGB) (i.e. natural persons who conclude a legal transaction with us for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity), the following right of withdrawal applies:
Cancellation policy
You have the right to withdraw from this contract within fourteen days without giving any reason
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
In the case of a contract for several goods that you have ordered as part of a single order and which are delivered separately, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.
In the case of a contract for the delivery of goods in several partial deliveries or pieces, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last partial delivery or the last piece.
To exercise your right of withdrawal, you must
Madame Fou UG, Braunsberger Feld 13c, 51429 Bergisch Gladbach Kürten,
Telephone number: 02207/7037961, email: info@madamefou.de
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
Exclusion or expiry of the right of withdrawal
The right of withdrawal does not apply to
Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
Contracts for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of
Contracts for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature.
Sample cancellation form
Our sample cancellation form in PDF format: DOWNLOAD
To open the PDF files available for download, you will need an additional program such as Adobe Reader, which you can download for free from the Internet. The current version of Adobe Reader can be found here.